Responsible Gaming

Gambling Should Be Entertainment

At PA Hotel, we believe that online casino gaming should be an enjoyable form of entertainment only. Gambling is never a way to earn money or solve financial problems. It's important to gamble only with money you can afford to lose and to set strict limits on your play.

Please read the information below to understand how to gamble responsibly and where to find support if you need it.

Age Verification

Online casino gaming in Australia is only available to players aged 18 years and over. We are committed to preventing underage gambling and verify the age of all players before allowing access to our services.

If you are under 18, or under the legal age in your jurisdiction, you must not create an account or attempt to play.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be aware of these warning signs:

• Chasing losses: Trying to win back money you've lost by gambling more
• Hiding gambling: Keeping your gambling secret from family, friends, or partners
• Increasing stakes: Needing to bet more money to get the same level of excitement
• Loss of control: Being unable to stop gambling or stick to your limits
• Neglecting responsibilities: Missing work, school, or family commitments due to gambling
• Gambling with money you need: Using money meant for bills, rent, or essential expenses
• Borrowing to gamble: Taking loans or borrowing money to fund gambling
• Mood changes: Becoming anxious, irritable, or depressed when unable to gamble
• Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
• Using gambling to escape: Gambling to cope with stress, anxiety, loneliness, or other problems

If you recognize any of these signs in yourself or someone else, help is available.

Self-Help Tools & Features

PA Hotel provides several tools to help you gamble responsibly:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account
• Loss Limits: Restrict the amount of money you are willing to lose during a set period
• Session Limits: Set time limits for your gaming sessions to ensure you take regular breaks
• Reality Checks: Enable pop-up reminders during play to inform you of time and money spent
• Self-Exclusion: Temporarily or permanently close your account if you feel you need a break from gambling
• Account Cooling Off: Request a temporary suspension of your account for a set period

To access these tools, log into your account and visit the Responsible Gaming section, or contact our customer support team for assistance.

Support Organizations & Resources

If you are struggling with problem gambling, please reach out to one of these trusted organizations:

Australia

• Gambling Help Online – Free, confidential support for people affected by problem gambling
  www.gamblinghelponline.org.au
  Phone: 1800 858 858

United Kingdom

• GamCare – Free support and self-help tools for problem gambling
  www.gamcare.org.uk
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk

Canada

• Responsible Gambling Council – Education and support for responsible gambling
  www.responsiblegambling.org

United States

• National Council on Problem Gambling – Confidential helpline and referrals
  www.ncpgambling.org
  Phone: 1-800-522-4700

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
  Information and support resources for problem gambling prevention

If You Need Help

If you or someone you know is struggling with problem gambling, please seek help immediately. There is no shame in asking for support — problem gambling is a treatable condition, and assistance is available 24/7.

Contact one of the organizations listed above, speak to a trusted friend or family member, or reach out to your doctor for guidance. Recovery is possible, and help is just a phone call away.

Your wellbeing is our priority.